Built so the second reply is never the first useful one
Three things the Tickets module handles, so your team spends its time on the work rather than the admin around it.
Shared inbox to tickets
Incoming mail becomes a tracked ticket with an owner, not an unread message.
SLA policies
First response and resolution targets by priority, with escalation when they slip.
Full context attached
Deals, projects and unpaid invoices visible on the ticket.
Tickets is not a standalone tool
It shares a database with every other module, so a record carries its history forward instead of being re-typed at each stage.
Common questions about Tickets
Can customers raise tickets themselves?
Yes, by email or through the portal. Portal tickets arrive with the customer already identified, which removes a step.
What happens when an SLA is breached?
The ticket escalates on your rules — reassignment, priority change or notification to a manager — and the breach is recorded for reporting.
Is Tickets included in every plan?
Every Qubi 360 plan carries all 43 modules. Your admin decides which are switched on for the company, and separately what employees and clients can reach.