Built so the second reply is never the first useful one
Three things the Knowledge Base module handles, so your team spends its time on the work rather than the admin around it.
Public or internal
Customer-facing help articles and internal runbooks in the same system, separately controlled.
Suggested while answering
Relevant articles surface on the ticket so agents can send rather than retype.
What is missing
Searches that return nothing tell you which article to write next.
Knowledge Base is not a standalone tool
It shares a database with every other module, so a record carries its history forward instead of being re-typed at each stage.
Common questions about Knowledge Base
Can some articles be internal only?
Yes. Visibility is set per article, so runbooks and escalation procedures stay internal while help content is public.
Can customers search without logging in?
Public articles can be indexed and searched without an account, which also helps people find you through search engines.
Is Knowledge Base included in every plan?
Every Qubi 360 plan carries all 43 modules. Your admin decides which are switched on for the company, and separately what employees and clients can reach.